Digital Product Refund Policy

We want customers to understand exactly what they are buying. TrendFlow Digital sells downloadable educational resources delivered electronically through Payhip. Please read the product description and preview information before placing an order.

1. Downloadable products

Because digital files can be accessed or copied immediately after delivery, we generally do not offer change-of-mind refunds after a purchased file has been successfully made available for download. This is not intended to limit any refund, cancellation, or other rights you may have under applicable law.

2. When we will review a refund request

Please contact us if any of the following happens:

• You were charged more than once for the same transaction.
• You did not receive working access to your purchased download and reasonable support cannot resolve the issue.
• The file is corrupted, materially incomplete, or materially different from what the product description promised and we cannot provide a suitable correction.
• A payment was made without your authorization, or the law otherwise requires a refund or remedy.

We review eligible requests fairly on their facts. We may offer a corrected file, restored access or a refund where appropriate, depending on the issue and your rights.

3. How to request support or a refund

Email trendflowconsulting@gmail.com, preferably within 14 days after purchase, with your order number, the email used at checkout, product name and a brief explanation. Screenshots of an error can help, but never email complete payment-card information. The 14-day request window is a support guideline and does not reduce rights provided by law.

4. Processing

Approved refunds are processed through the original payment channel where possible. The time for funds to appear depends on Payhip, the payment processor and your financial institution. Refunds do not grant permission to continue using, reselling or distributing refunded materials.

5. Service purchases and bundles

Consulting, website services and marketing management are covered by their own signed agreements, not this digital-product policy. If we offer discounted product bundles, the applicable bundle terms will be shown at checkout; statutory rights still apply.

6. Contact

We aim to respond to customer-support messages within two business days, although complex investigations can take longer. Email trendflowconsulting@gmail.com. Please also read our Terms of Use and Privacy Policy.